Claims

Step 1: Claim Notification (required from the client)

Clients can notify Principal Life regarding a claim in the following ways:

Step 2: Completion of Claims Forms

• Clients may access the necessary forms on www.principal.com. Or, within 48 hours of receiving the claim notification, we will mail the forms to the client. 
• You can also share the necessary forms with clients.

Step 3: Claims Analyst Assigned

The claims analyst:

• Is the client’s one point of contact throughout the claims process
• Communicates with the client
• Reviews the claim and arrives at a decision
• Provides ongoing review and service once the claim is approved

The client's producer is notified via email when a claim is received.

Step 4: Claim Reviewed and Decision Communicated

Throughout the process, the claims analyst keeps the client informed and indicates if additional information is needed. Expertise from professionals such as CPAs, medical reviewers, Social Security experts. may also be used during the claim review. Once the claim decision is reached, the client is contacted.

Once approved for benefits, Principal Life periodically obtains validation that the client continues to qualify. The frequency of updates is determined on a case-by-case basis.

Claims Satisfaction Results flier (JJ1379)
View (PDF) • Order

• Share the Help with Insurance page with clients
• Call the claims area directly: 800-654-4278, option 4,3,4