Group & Voluntary Benefits Servicing
You can count on Principal® for continuous delivery of excellent customer service and support after the sale. And our online benefit management tools—including eService—make it simple for both you and your clients to manage employee benefits 24/7. We also boast local sales/service office and centralized support teams to help answer your questions. This combined approach helps ensure you and your clients get the help you need for the best possible benefit management experience.
Ready to enhance the way you service client accounts? Start with eService for fast, secure, and free benefit management.
We want to help make benefit management easy for both you and your clients, and eService does just that. With this digital benefit management tool, you can see information about all your clients with Principal, get details on each client’s coverage, and manage clients’ benefits on their behalf. Once you’ve created an online Principal account and your client has given you access to service their account, you can view their information by following these steps:
Look up your client in Customer Information Resources.
Once you’ve found your client, choose “Employer View” in the left-hand navigation. You’ll be directed into eService where you can make updates to members’ information, order/print dental ID cards, track real-time billing and payment information, and more.
For more complex issues and additional support:
Local Sales Offices – provide account management services for groups with as few as three employees related to:
- Alternate product designs and quotes
- Cross-selling ideas
- Ongoing enrollment meetings
- Complex service issues
Find your local office’s contact information through the Office Directory Tool.
Group Benefits Administration – provide personalized assistance by email or phone for general policy questions, status inquiries, and requests related to:
Contact information (business hours: Monday – Friday, 7 a.m. – 6 p.m. CT):
- Email: GroupBenefitsAdmin@principal.com
- Phone: 1-800-843-1371
- Fax: 1-866-780-9905
Intended for financial professional use only.
Insurance products and plan administrative services provided through Principal Life Insurance Company®, a member of the Principal Financial Group®, Des Moines, IA 50392.