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Product, New Business, and Underwriting News – Life Insurance (BGA)

06/28/2024

Form submission best practices

Submit all new business/underwriting forms to PrincipalBusiness@exchange.principal.com. Using this dedicated email is the fastest, most efficient way to get forms to us. Please assure the Insured’s name and/or policy number are listed in the subject line. Additionally, do not send any password protected documents, they will not be received. This in an unmanned email box.  If you submit directly to a case coordinator and/or underwriter, they, in turn, must forward the form(s) to the workflow system, increasing the processing time. 

 

Drop Ticket enhancements  

We’ve streamlined the drop ticket process by including the Non-resident Sales Certification form (Form DD9680-0) in the online term application package, when needed. This form, required when a policy owner’s resident state differs from the state where the application was written, will be presented in the application package for the policy owner to sign electronically. Please note, non-resident sales are not permitted in Massachusetts, Minnesota, Utah, or Washington, so this form won’t be generated, and a new application may be required. 

 

New York product training certification best practices

Completion of form DD9349A-2 is required to meet New York regulation 187. To be in good order, the financial professional on the case must sign the form after the policy owner. When signing electronically, make sure the policy owner signs first, then route back to the financial processional for their signature. If the process isn’t completed in this sequence, a new current-dated application with the owner’s signature dated before the financial professional's signature will be required.

 

Informal Quoting

Based on current volumes, underwriters will place a higher priority on formal applications. As a result, targeted turnaround time for informal reviews move to 7 business days.

 

Reminder: Update to Application Part B draft copy process for Life and IDI 

We’re committed to protecting the personal information of our shared customers. That’s why we recently began publishing life and individual disability insurance Part B draft copies to the secured Client Correspondence section of the financial professional website. Beginning in July, we will discontinue emailing a copy to the Field Office Contact – Part B draft copies will be available only via the website. The Field Office Contact will continue to be notified once the client has completed the Part B, but the draft copy will not be attached as it is today.  

While email provides a quick and easy way to share information, it's often less secure. Fraudsters frequently target email accounts to gain information and/or steal money. According to the FBI’s 2022 Internet Crime Report, produced by their Internet Crime Complaint Center, the U.S. had losses of over $2.7 Billion due to Business Email Compromise (BEC) crimes - the second highest cyber crime type. Making draft copies of Part B available only via a secure website provides a greater safeguard to customers’ personal information and aligns with our proactive approach to comply with evolving state and federal laws concerning the protection of financial and medical information.  

Financial professionals with Principal.com login credentials (or staff with delegate access) will be able to search and access Part B draft copies for the policies they’re associated with using Client Correspondence. On the Client Correspondence page, select the correspondence type of ‘Policy Document’, then select the appropriate sub-type, i.e., ‘All Categories/Part B Draft Copy/Signed Policy Document,’ to search the documents.  

Email advisorwebsupport@principal.com if you need help with access to the financial professional website.  

For additional answers to your questions, please review this FAQ.

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